Welcome to Ballarat East Medical
A bulk billing clinic for all eligible GP services.
We are a family practice with a whole person approach to health. We are committed to providing high quality care in a friendly manner.
We are committed to providing high-quality care. This page outlines your expectations, rights, and responsibilities as a patient at our practice to ensure a positive experience for everyone.
New Patients
We welcome new patients to our practice. Please complete the patient questionnaire upon your first visit and hand it to our reception staff. Please ensure all sections are completed.
Appointments
Scheduling: Our practice operates on an appointment schedule. Consultations typically range from 15 to 30 minutes. Please specify if you require a short or long appointment when booking.
If You Are Unwell: If you have respiratory symptoms, please notify us so we can arrange a telephone appointment. If your doctor requires a face-to-face consultation, we ask that you please wear a face mask.
Cancellation Policy: We ask that you provide at least 24 hours’ notice for standard appointments (15 min) and 48 hours for long appointments (30+ min).
Late cancellations or non-attendance may incur a fee of $60 (or the full fee for long appointments).
Continuity of Care
To ensure the highest standard of care, an appointment is required for the following:
💊 Prescriptions
🔬 Test results
📄 Medical certificates
📋 Third-party forms
🩺 Specialist referrals.
A follow-up appointment after a specialist visit may be required.
Health Management
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Chronic Disease Programs: We are committed to preventive health. Patients with chronic conditions (e.g., asthma, diabetes, high blood pressure) are encouraged to participate in our care plans. If you are on a care plan, you will receive reminders for regular health checks. Please notify reception which type of reminder you received when booking.
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My Medicare: We request that all patients register for My Medicare. This allows our GPs to bill Medicare for long telephone consultations and care plans. Please ask reception for a registration form.
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eHealth Records: If you have a ‘My Health Record,’ please inform your GP so we can activate it in our system. For more information, visit
www.myhealthrecord.gov.au
Privacy
Privacy Policy: Our full privacy policy is available here and displayed in the waiting room.
Transfer of Records: If you require a transfer of medical records, please speak with our reception staff.
Feedback: Your feedback is valuable to us. We invite you to complete a Comments, Complaints, or Suggestions form, available from reception.